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FAQ

Frequently Asked Questions

 

What is the average wait for my order to be shipped?

We do have a waiting list and the wait can sometimes be 4-6 weeks, but on average it is approx 7-14 business days from the time you placed your order. Keep in mind specific ring sizes will take longer due to those specific orders need to be ordered separately from our other jewelry. Our candles are created at our facility, so they are not ready to ship. Each candle is slow blended, hand poured, cured and designed especially for the customer. We would rather have a longer waiting time than ship out low quality items. When your candle arrives to you it will be a high end, high quality product. One of the owners personally inspects each candle before shipment.

 

 

Can I choose my ring size?

You can request a size and if it is available we will do our best to make sure you receive it. If not, you will receive the closest size available.

*We can no longer take size request for the Luxury Line. We will order a specific size for the Real Line, but cannot guarantee it will be the requested size*

 

I don't have a PayPal account. Can I still order?

Absolutely! If you do not have a PayPal account and do not want to create one, simply select the option to 'Checkout as Guest', when prompted to log in.

 

 Do you ship outside of the US?

Not at this time, but will be very soon.

 

Can I send in my own jewelry?

Absolutely! If you have a piece you would like to include in a candle, as a gift, we would be happy to personalize a candle for you. We will even include a message of your choosing. This is perfect for engagements. If it is a valuable piece, it WILL be insured when sent back to you.

 

What is the difference between the 'REAL' and 'LUXURY LINE' candles?

Our real jewelry candles are guaranteed to have a real piece of jewelry. The Real Jewelry Candle contains Topaz, Garnet, Pearl, Opal, and other Semi-Precious Stones, but we do on occasion add Precious Stones to these candles, so there is a chance you could end up with a precious stone in this type candle. The band is either 925 silver or 14k gold.

Luxury Line Candles contain Diamonds, Ruby, Emerald and Sapphires only. This line of candles contains ONLY Precious Stones. The band is either 925 silver or 14k gold.

 

Do you test every piece of jewelry that you put inside your REAL candles with jewelry?

We do not test these pieces, but we do buy from a reputable jewelry dealer. We have never had a fake piece of jewelry come back to us.

 

Are your retail estimations accurate?

We get our suggested retail from our vendors and we have no choice but to put our trust in them, as we are not licensed jewelers and couldn't possibly have every piece appraised. The most accurate way to see how much your jewelry is worth is to take it to the jewelry store. Retail value goes up and down as silver and gold will go up and down on any given date. A ring valued at $120.00 today may be valued at $200.00 tomorrow.

 

Is there a chance of gold in your candles?

Yes! We try and add 14k Gold as often as we can.

 

 

Do you insure large orders?

All orders have a base insurance of $50, however, if you have placed a larger order we will insure it upon request. We hope to make this an option when purchasing, soon! This may include additional fees.

 

What if there are missing items?

To ensure all orders are accurate, we now have 3 checkpoint stations o make sure everyone receives what they are supposed to. Every package is precisely weighed before it is shipped. If your order is missing items, it is most likely due to pilferage and should be reported to www.usps.com. 

 

What if my candle arrives broken?

When items leave us, they are well packed and have most likely been damaged during shipping. All packages are insured for at least $50. If your item arrives damaged contact us at customerservice@hardcandycandles.com and we will replace your candle and take care of the insurance claim on our end.

 

What if my jewelry has a missing stone?

All pieces are examined thoroughly before they are wrapped and placed in wax. If you experience the lack of a stone, it is most likely due to digging (which is not recommended). The only way we will replace jewelry is if you have a written appraisal from a jeweler, stating that a piece is counterfeit.

 

What types of jewelry do your candles carry? 

Rings are in highest demand, so we add rings unless you specify something different such as a bracelet or necklace.

 

How are you able to put a prize in every candle?

We are able to buy in wholesale, just like any jewelry store. Any extra money made is put back into our jewelry, so we do not have expensive ads or commercials. Our business depends a lot on you! So spread the word!

 

What do I do if I receive the wrong scent?

Contact Us! That is unlikely to happen, but if it does, just send us an email. If the candle is still intact, we will be happy to exchange it!

 

What if I don't like the scent I chose?

Unfortunately, we cannot guarantee that everyone will like the scent they receive. Please make sure that you read scent descriptions carefully before selecting a scent that you are not familiar with, as we do not offer a replacement for this. 

 

Do you sell wholesale?

We do sell wholesale! For additional information, please e-mail us at: customerservice@hardcandycandles.com.

 

 


 

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